MUMBAI: RBI deputy governor Swaminathan J said AI deployment must ensure human accountability, explainable decisions and inclusion, as Reserve Bank of India outlined a framework to balance innovation with accountability in the financial sector. Delivering the V Narayanan Memorial Lecture at SASTRA University, Swaminathan J said AI is rapidly reshaping finance across customer service, credit assessment, risk monitoring and supervision. He said the central question is not whether finance will become more intelligent, but whether it will retain trust and equity as it evolves. “Human responsibility must remain central. AI may support decision making, but accountability must remain with humans and institutions,” said Swaminathan.
