Noida: Consumers can now scan a QR code provided by the power department to avail real-time, faceless and paperless redress of billing grievances from anywhere. Launched on Sunday as part of a major service improvement initiative, this digital transformation eliminates the need to visit billing offices or endure long queues for bill corrections.“Noida PVVNL zone has launched a digital interface for billing-related redress. This requires a consumer to scan the QR code from their mobile phones, which automatically routes the complaints to the concerned problem-solving officer instantly without manual handling,” said chief engineer Sanjay Kumar Jain.The process triggers instant alerts that notify billing clerks in real time for immediate action, while live updates keep consumers informed at every step to ensure full transparency. A real-time dashboard enables management to continuously monitor operations and drive faster resolutions. The result is a faceless, paperless and efficient grievance redressal system that enhances service delivery for the Noida Zone.“Now nobody needs to go to the billing office to get their bills corrected. Sitting anywhere, they can just scan the QR code, and the complaint will be lodged. This will ensure a faster, transparent and hassle-free consumer service through complete digital automation,” Jain said.Deepak Sharma, RWA president of Sector 105, and many others like him, raised complaints over persistent issues related to billing and long queues faced by residents at the newly established helpdesks under the new URP system of single-window redress for issues related to billing, metering, load enhancements, etc, launched last year in Dec. “We welcome the move and expect a more streamlined process of billing now,” said Munish Sharma, a resident of Sector 105.
